Frequently Asked Questions


1. How can I contact Skynail by Sugar?
For any questions, concerns, or inquiries, please feel free to reach out to us at Our dedicated customer support team will be happy to assist you.

2. What is Skynail by Sugar?
Skynail by Sugar is a leading provider of high-quality nail products and accessories. We offer a wide range of nail care and styling products designed to help you achieve beautiful, salon-quality nails at home.

3. How can I place an order?
To place an order, simply visit our website at Browse our selection of products, add items to your cart, and proceed to the checkout. Follow the prompts to provide your shipping and payment information to complete your order.

4. What payment methods do you accept?
We accept various secure payment methods, including major credit cards and PayPal. Rest assured that your payment information will be handled securely.

5. How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. Delivery times may vary depending on your location. For more information about shipping times and options, please refer to our Shipping and Delivery page on our website.

6. What is your return policy?
At Skynail by Sugar, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact our customer support team within 14 days of receiving your package. We will guide you through the return process and provide a refund or exchange, subject to our Return and Refund Policy.

7. Do you offer wholesale or business partnership opportunities?
Yes, we welcome wholesale inquiries and business partnerships. If you are interested in becoming a reseller or have any wholesale-related questions, please email us at We would be delighted to discuss potential collaborations.

8. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number. You can use this number to track the status and estimated delivery time of your package. Simply visit our website and enter your tracking number in the designated tracking section.

Returns & Refunds

What is your return policy?

At Skynail by Sugar, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and offer refunds or exchanges within 30 days of purchase. Please follow the steps below for a smooth return process:

  1. Contact our customer support team at within 30 days of receiving your order. Provide your order number and a brief description of the reason for the return.
  2. Our customer support team will provide you with a return authorization and instructions on how to proceed with the return.
  3. Pack the item securely in its original packaging and include any accessories or documentation that came with it. Please ensure that the item is unused and in its original condition.
  4. Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs.
  5. Once we receive the returned item and verify its condition, we will process your refund or exchange according to your preference.

Please note that certain items may be ineligible for return due to hygiene and safety reasons. These items include opened or used nail polishes, nail gels, and other personal care products. We recommend reviewing the specific product page or contacting our customer support team for more information about the eligibility of your item for return.

In the case of receiving a defective or damaged item, please email us at with your order number, photos of the items you received, and the packing slip inside the package. We will promptly review the information and provide a resolution for you.


How can I subscribe to your newsletter to stay updated on new launches, sales, and promotions?

Stay in the loop with Skynail by Sugar by subscribing to our newsletter! Simply enter your email address in the newsletter box at the bottom of any page on You'll receive updates on the latest product launches, exclusive sales, and promotional offers straight to your inbox.

I placed orders using different email addresses. Can I combine the accounts?

Unfortunately, we are unable to combine accounts associated with different email addresses. Each account is unique and cannot be merged. However, you can still enjoy the benefits of shopping with Skynail by Sugar using each individual account.


What is the Skynail by Sugar Rewards Program?

Our Rewards Program is our way of showing appreciation to our loyal customers. By joining our free rewards program, you can earn points on all your merchandise purchases. These points can be redeemed towards any purchase at during checkout or for exciting free rewards items. For more details on how to participate, please visit the "Rewards Program" section under "Resources." To access your rewards and points, make sure to set up and activate your Skynail by Sugar account.

How can I earn more points?

Boost your rewards by engaging with Skynail by Sugar on social media. Follow us on Instagram @skynailbysugar and Facebook to stay updated on upcoming promotions, including Double Points or Triple Points Days. We'll also notify you of these opportunities through our newsletter, so make sure you're subscribed!

General Questions

Do you offer sales or promotions?

Stay updated on our latest sales and promotions by following us on Instagram @skynailbysugar and subscribing to our newsletter. We regularly share exciting offers and discounts to enhance your shopping experience.

Please note that once a sale or promotion ends, the sale price cannot be honored, and items will be charged at their full price. Additionally, sales prices do not apply to out-of-stock items.