Shipping & Return
Domestic Shipping Costs & Delivery Times
Skynail By Sugar offers 5-8 business days as our standard shipping option on all merchandise order. However, due to delays related to demand and COVID-19, Skynail By Sugar orders may experience days. Standard business day shipping is FREE on orders $99 and over (excluding taxes) – no promotional code needed. For merchandise orders totaling less than $99, there is a delivery charge of $9.99 for Standard Day shipping. Depending on the carrier, your order may arrive on the weekend.
Hawaii, Puerto Rico & Alaska
For shipments to Hawaii and Alaska we offer Standard Day Shipping only. Shipping fee calculated at checkout. Shipping restricted items to Hawaii and Alaska may potentially take additional time to arrive. See below for more details on restricted items.
P.O. Box/APO/FPO/DPO Military Addresses
We regret that we are unable to ship to P.O. Box/APO/FPO/DPO Military Addresses.
International Shipping Costs & Delivery Times
FREE shipping is not available for International orders. International shipping cost is calculated at checkout due to duty and taxes of the specific location. Delivery times are estimated however they are not guaranteed.
The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS).
- Orders received after 10 a.m. PST or on Saturday and Sunday are normally processed the next business day.
- All orders over $99 (excluding tax) qualify for FREE UPS Ground shipping.
Orders Shipped To Canada
Please allow for 7-14 business days of total processing/delivery time.
All Canadian orders are subject to local fees, taxes, duties, and customs. When you place an order with Applied Lacquer Industries Inc., you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes are charged to your order at checkout.
All orders ship Monday - Friday, excluding federal holidays within the United States. Packages do not ship or get process from our warehouse on the following holidays
- New Year's Day
- Memorial Day
- 4th of July
- Labor Day
International Order Disclaimer
Any shipping fee collected by Skynail By Sugar Nail DOES NOT include any customs/duty tax incurred by incoming postal country. Customers are responsible for all customs fees.
- We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order and sometimes longer if items are out of stock or back ordered. Next day, 2nd Day, and 3 Day select will be processed in 1-2 business day. We cannot be held liable for USPS and UPS guarantees. If the item is not delivered in time, please contact USPS (1.800.ASK.USPS1.800.ASK.USPS FREE) or UPS (Call 1-800-PICK-UPS1-800-PICK-UPS FREE).We will not refund shipping charges if UPS or UPS fail to meet their guaranteed shipping times.All of our shipments include Tracking with Indirect Signature Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact UPS (Call 1-800-PICK-UPS or USPS (Call 1 (800) 275-8777) in order to investigate this issue. We will not be responsible for packages where tracking information that states the package has been delivered to your order address.
- If you live outside the US, you might be held responsible for customs duties charged by your country. On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries as listed above. We are not responsible for any delays caused by the destination country's customs clearance processes.
When your order is shipped, you will receive a shipment confirmation email from Skynail By Sugar. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number. To track an order on skynailbysugar.com, visit the Account Information area. You will need to sign in to access your account information.
Certain items, such as the SUGAR pH and the SUGAR Base Coat and Top Coat which can be found in our products are considered restricted items. These items will potentially take additional time to arrive when shipping to Hawaii, Alaska, and Internationally.
If you believe you have received damaged or incorrect merchandise, you must submit a RMA request from Contact Us widget on the website within 7 days of the delivery received date and provide a photo of the defective item and the packing slip. If we made a mistake with your order we will cover all shipping and handling back to us. IMPORTANT When submitting the RMA request for a return/exchange request using Contact Us widget on the right side, please indicate your order number, email, and full name and choose the best options from the drop down menu for your concern. Shipping fee is ONLY refunded if the product is defective or mis-shipped by Applied Lacquer Industries Inc/Aprés Nail.
Refund and Return Polic
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a RMA request if you meet one of the following criteria:
- Received damaged items
- Manufacture defects
- Missing items from your order
RMA request will be rejected if you do not meet the criteria above mentioned.